On March 4, 2025, Digicel Jamaica announced a telecommunications outage caused by vandalism involving the cutting of fibre cables. This has affected both residential and business services, leading the company to encourage customers to check social media for updates while their customer service systems are down. The technical team is dedicated to restoring services as soon as possible and has expressed regret for the inconvenience.
Digicel Jamaica has reported a telecommunications outage affecting customers on March 4, 2025, due to intentional damage to infrastructure. The incident involved the cutting of fibre cables, which has disrupted both residential and commercial services throughout the region. Additionally, the company’s customer service systems are currently non-operational, prompting Digicel to advise customers to utilize social media, WhatsApp, and SMS for updates. The technical teams at Digicel are actively working to remedy the situation as swiftly as possible. The company expressed regret for the inconvenience, acknowledging the essential nature of its services to the community.
In summary, Digicel Jamaica is facing significant service disruptions due to vandalism, specifically the intentional cutting of fibre cables. The company is making efforts to restore services while advising customers to stay informed through alternative channels amid the outage. Digicel has expressed its regret regarding the impact of this disruption on its customers, emphasizing the critical role their services play.
Original Source: www.jamaicaobserver.com
